At Denza Trails, we want you to be fully satisfied with your purchase. If for any reason you’re not happy with your order, please review our Return and Refund Policy below.
1. Returns
We accept returns within [Insert Timeframe, e.g., 14 days] from the date of delivery. To initiate a return, please contact us at [email protected] with your order number and reason for the return. All items must be unused, in their original condition, and in their original packaging to be eligible for return.
2. Refunds
Once your return is processed, we will issue a refund in the form of store credit. We do not provide cash refunds. Store credit can be used for future purchases on our website.
3. Exchange
We do not offer direct exchanges at this time. If you wish to exchange an item, you will need to return it and place a new order.
4. Non-Returnable Items
The following items are non-returnable:
- Products that have been used or damaged.
- Products purchased more than [Insert Timeframe, e.g., 14 days] ago.
- Gift cards or promotional items.
5. Shipping Fees
Return shipping costs are the responsibility of the customer, unless the product was damaged or defective upon arrival. We recommend using a trackable shipping service to ensure your return reaches us safely.
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at [email protected] with your order details. We will resolve the issue as quickly as possible, including issuing a refund or replacement if necessary.
7. Contact Information
For any questions or issues with returns or refunds, please contact us at [email protected].